Refund and Returns Policy

1. General Information

At iHerbage.com, your satisfaction is our priority. We strive to provide high-quality products and exceptional service. If you are not completely satisfied with your purchase, we offer a refund and return policy to ensure you have a positive experience with us.

2. Return Eligibility

To be eligible for a return, the following conditions must be met:

• Time Frame: Returns must be requested within 30 days of the purchase date.
• Condition: Items must be unused, in their original packaging, and in resalable condition. Products that have been opened or used cannot be returned.
• Proof of Purchase: A receipt or proof of purchase is required for all returns.

3. Non-Returnable Items

The following items cannot be returned:

• Perishable goods (e.g., food supplements that have been opened).
• Products marked as non-returnable at the time of purchase.
• Personalized or custom products.

4. Return Process

To initiate a return, please follow these steps:

1. Contact Us: Email our customer service team at [insert contact email] with your order number and reason for return.
2. Return Authorization: You will receive a Return Merchandise Authorization (RMA) number and instructions on how to return your item.
3. Ship the Item: Pack the item securely in its original packaging and ship it to the address provided with your RMA number. Please note that you are responsible for the return shipping costs.

5. Refund Process

Once we receive and inspect the returned item, we will process your refund. The refund will be issued to the original payment method used at the time of purchase. Please allow up to 14 business days for the refund to appear on your account.

6. Exchanges

We do not offer direct exchanges. If you need a different item, please return the original item and place a new order.

7. Defective or Incorrect Items

If you receive a defective or incorrect item, please contact us immediately. We will provide instructions for returning the item and issue a replacement or refund.

8. Contact Us

For any questions or concerns about our refund and returns policy, please contact our customer service team at iherbage.bd@gmail.com or 0199-5824844.

Thank you for shopping with iHerbage.com. We appreciate your business and look forward to serving you again.