FAQ
iHerbage.com Ltd is the largest online supplement and nutrition store in Bangladesh. We offer a wide range of high-quality supplements, vitamins, minerals, and health products from trusted global brands.
You can place an order directly on our website by adding products to your cart and proceeding to checkout. Follow the prompts to enter your shipping details and payment information.
We accept several payment methods, including:
- Cash on Delivery (COD): Pay when you receive your order.
- bKash and Nagad: Secure mobile banking options available for easy payment.
Currently, we only offer shipping within Bangladesh. We deliver inside Dhaka within 24 hours and outside Dhaka within 72 hours.
If you receive a damaged or incorrect product, please contact our customer support team within 7 days of receiving your order. We will arrange for a replacement or a refund as quickly as possible.
To request a refund, contact our customer support team with your order number and details of the issue. If your request is approved, the refund will be processed through your original payment method. For cash-on-delivery orders, refunds will be issued via bank transfer or mobile banking.
Products that are opened or used may not be eligible for a return unless they are defective or incorrect. Please ensure that you keep the original packaging and do not use the product if you suspect any issue. Contact customer support for specific guidance.
To return a product, follow these steps:
- Contact Support: Reach out to our customer support team with your order number and reason for return.
- Return Authorization: If your return is approved, you will receive instructions on how to return the product.
- Ship the Product: Send the product back to us using the provided instructions.
- Receive Refund or Replacement: Once we receive the returned product, we will process your refund or send a replacement.
Choosing the right supplement depends on your health goals, dietary needs, and any specific conditions you may have. We recommend consulting with a healthcare professional before starting any new supplement. Our product descriptions and customer reviews can also provide helpful insights.
Dosage instructions can typically be found on the product label and in the product description on our website. If you’re unsure about the correct dosage, consult a healthcare professional or contact our customer support for guidance.
All products sold on iHerbage.com Ltd are sourced from reputable manufacturers and undergo strict quality checks. We guarantee the authenticity and safety of our products when used as directed. However, if you have any health conditions or are taking other medications, consult with your healthcare provider before using any supplements.
At iHerbage.com Ltd, we ensure the authenticity of every product we sell. If you have any doubts about the authenticity of a product you received, contact our customer support team immediately for verification.