Cancellation Policy

At iHerbage.com Ltd, we strive to provide you with the best online shopping experience. However, we understand that there may be circumstances where you need to cancel an order. Please review our cancellation policy below:

Order Cancellation Before Shipment

• Time Frame: You can cancel your order within 24 hours of placing it, provided it has not yet been shipped.
• Process: To cancel an order, please contact our customer support team immediately with your order details. You can reach us via email or phone.
• Refund: If your order is eligible for cancellation, a full refund will be processed to your original payment method. The refund process may take 3-5 business days, depending on your payment provider.

Order Cancellation After Shipment

• Once your order has been shipped, it cannot be canceled. However, you may be eligible for a return or exchange under our Return Policy.

Non-Cancellable Items

• Certain items, such as perishable goods, personalized products, and special orders, may not be eligible for cancellation. Please review the product details on the respective product page for more information.

Failed Delivery

• If delivery fails due to incorrect address details provided by the customer, the order will not be canceled, and shipping fees will not be refunded. Please ensure that your delivery information is accurate before finalizing your order.

Contact Us

If you need to cancel an order or have any questions regarding our cancellation policy, please contact our customer support team at [insert contact details here].

Thank you for shopping with iHerbage.com Ltd. We appreciate your understanding and cooperation.